Shipping policy

At FitsFans, we take pride in crafting high-quality, professional-grade custom jerseys. Because each item is meticulously stitched to order, our shipping and handling process is divided into two parts: Production Time and Shipping Time.

1. Order Cut-off Time

• Our order cut-off time is 5:00 PM (EST), Monday to Friday.
• Orders placed after 5:00 PM on Friday or during the weekend will be processed starting the following Monday.

2. Production & Handling Time 

• Custom Stitched Items: As each jersey requires professional embroidery and tackle twill application, the production time typically takes 1-3 business days.
• Ready-to-Ship Items: Non-customized items are processed within 1-2 business days.

3. Transit Time & Shipping Rates

We offer reliable shipping options to ensure your gear arrives safely.

Please note: Total Delivery Time = Production Time + Transit Time.

4. Shipping Destinations

All FitsFans products are custom-made to order and shipped from our overseas production and fulfillment facility in China.
This allows us to maintain professional-quality craftsmanship while offering competitive pricing to our customers worldwide.

5. Tracking Your Order 

Once your jersey has been stitched and dispatched, you will receive a shipping confirmation email containing your tracking number. You can track your package directly through our website or the carrier's portal.

6. Tax and Customs Duties

Due to recent tariff changes, please be assured that there will be NO ADDITIONAL FEES for any orders. All costs will be fully covered by FitsFans. 

7. Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. If the package is returned due to an incorrect address, additional shipping fees may apply for re-delivery.